Results 4,081-4,100 of 26,021 for speaker:Kieran O'Donnell

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Did that manifest itself in reduced passenger numbers or in people cancelling flights? How did it manifest itself?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Aer Lingus had no forewarning.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: On the Saturday, how soon after getting the call at 8 in the morning was Aer Lingus made aware that there had been a fault on the backup or second line as well?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Obviously, though, it kicked in. It pushed the capacity over onto the other-----

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: How long did that take?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: That was for the main cable.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Let us say the first line was faulty at 8 in the morning. Do the witnesses know at what time the fault happened on the second or backup line?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: I know that, but when did Aer Lingus become aware that it could not work to capacity? Fine, it is an unrelated fault, but it was a fault on the backup line.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: When did Kyndryl become aware that there was a fault on the second or backup line?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: When did Kyndryl make Aer Lingus aware that there was a fault on the line?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Kyndryl did not make Aer Lingus aware of that.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: That is worrying. In layman's terms, did it cause Ms Embleton a degree of concern that Aer Lingus's supplier was not able to identify the fault on the backup line straight away?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: The witnesses are attending a committee meeting that is a public forum. What would they like to say to Aer Lingus customers about what happened and its engagement with its customers from now on?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: It is not in the male disposition to be a multitasker.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: What is the network card, in layman's terms?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: What is it in layman's terms?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Is it not extraordinary with IT systems and so forth that Kyndryl did not have its own debugging system whereby this would create a red light?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: Was it hardware?

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: It was hardware.

Joint Oireachtas Committee on Transport, Tourism and Sport: Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion (5 Oct 2022)

Kieran O'Donnell: That second line never did any work. It took up no slack.