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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: From what the witnesses have told us, there has not been satisfactory engagement as far as they are concerned.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Part of Ms McDade's annoyance with her financial institution is that, when she wrote to them and did not get much of a response, it subsequently replied that she may need to borrow more and that, if so, it would be happy to provide it. It was just looking at it as a commercial opportunity for itself.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Ms McDade's home has been demolished.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: When did that happen?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Ms McDade is paying the mortgage and rent.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Regarding the scheme's operation since last February, is it proceeding according to the timeline she had hoped?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: What action does Mr. McCabe want to see from them? Sometimes, it is easy for banks to say they hear people's concerns, but what does Mr. McCabe want them to do?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: That is helpful for us for when we engage with the banks.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Ms Shovlin stated that she would like to see all financial institutions treat all defective block homeowners as vulnerable customers. Does she believe that she is being treated as a vulnerable customer by EBS at present?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Ms Shovlin is not getting the benefit of the framework that was put in place three years ago.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Can Ms Shovlin engage with an EBS office in Donegal-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: -----or is it done over the phone? Is there anyone in there who is in charge of this?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Ms Shovlin does not believe that defective block homeowners are being treated as the vulnerable group they are, considering the trauma they are going through as a result of the demolition of their homes.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Permanent TSB is not distinguishing Ms McDade at all. It is just regarding her as a standard customer and she is not being treated as vulnerable.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: The homeowners are benefiting the banks then.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Maybe they recognise that but are not giving recognition to the homeowners that it is in their interests as well.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: Yes.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: It is mentioned somewhere in the submissions, but have they assigned designated staff to the scheme? Are there sufficient staff?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Defective Block Redress: Redress Focus Group for Banking and Insurance (5 Jul 2023)

Jim O'Callaghan: I thank the witnesses. My colleagues will have questions as well. I thank them for coming before the committee today.

Written Answers — Department of An Taoiseach: Cross-Border Co-operation (4 Jul 2023)

Jim O'Callaghan: 125. To ask the Taoiseach for an overview of the Shared Ireland Programme since its establishment in 2020; the key initiatives taken; and his assessment of their impact to date. [31854/23]

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