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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: I thank Mr. O'Grady. I put the same question to Dr. Hunt. AIB's profits were also especially high for the first six months. Is that partially or significantly due to the increase in interest rates?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: Does Dr. Hunt think AIB's profits in the first six months of the year are exceptional? Does he expect them to go down if interest rates go down?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: I thank Dr. Hunt. Returning to Mr. O'Grady and Ms Russell, I want to address the events of 15 August, which was a difficult day for Bank of Ireland. That is the evening the bank had problems with its ATMs throughout the country. Has the bank identified the cause of that problem and solved it?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: One of the unusual features of that evening was the presence of members of An Garda Síochána beside a number of ATMs. Had Bank of Ireland any role in asking gardaí to attend or was it something that was done on public order grounds? Does Mr. O'Grady know?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: Bank of Ireland did not ask the Garda to get involved at all.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: Bank of Ireland stated at the time that it would seek to identity everyone who took out money. Has the bank been able to make contact with all those persons who withdrew money from accounts?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: Have most of them come back to the bank?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: What was the maximum amount of money withdrawn by an individual on the evening in question?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: I will ask my next question of Dr. Henry, Mr. Kinsella and Ms Downey. It is about the significant increase in the cost of card processing, in particular for Visa debit cards. I do not know if any of our guests are qualified to talk about that issue. To whom should I address that question?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: I thank Ms Downey. The reason I mention the issue is because I have been contacted by a constituent who has a business. He tells me that his business has seen a 130% increase in card processing costs since last October. He has said that in September 2022, the cost of card processing was €14,600. The increase happened in October and in November, the cost had risen to €34,000....

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: This could apply to every bank so I am not picking on AIB. Customers of a bank who have debit Visa cards can see the processing costs increase without their being notified by the bank. Is that correct?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: Is it fair to say that the bank regards itself as not being a party to that increase in the cost of card processing?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: All that the constituent who brought this to my attention can do is to complain to the bank, which is AIB in this instance but it could be any other bank. Does the bank not see itself as having role and being a kind of gatekeeper in terms of customers' relationships with Visa, whose primary contractual relationship is with the bank?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: Is AIB aware that there has been such an increase in debiting costs?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: Am I correct to say that a rebate was provided for certain merchants? People involved in farming and agriculture have received a rebate. Is Ms Downey aware of that?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: Is Mr. Hayes aware of that issue of the increase in card processing costs for users of Visa debit cards?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: I would appreciate it if BPFI would consider the matter. It appears to be the case that customers who have looked for a rebate have been told that certain sectors of the Irish economy will have rebates considered. Good luck to them; I have no issue with that. However, other sectors are not being considered for a rebate. What is the reason for that dichotomy?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: I hope Mr. Crowley does not mind that I have been ignoring him.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: There has obviously been a transition with Ulster Bank and KBC. How has that gone?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: General Banking Issues: Discussion (27 Sep 2023)

Jim O'Callaghan: What is the reason for Permanent TSB's profitability? Are interest rates the driving force behind that profitability?

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