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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: I understand that banks have a responsibility, under the SME regulations, and are obliged to assist customers in that sense.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: I want to know up to what point. Is there a particular length of time?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: How long?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: What are the two timelines?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: Yes. That aspect arises all the time.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: We have always said that it is important that customers to engage but now we are getting to a crunch point for a lot of businesses.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: I am acutely aware of the impacts. Inflation is now at its pre-Covid rate so small and micro businesses are in a very difficult situation. We need to be frank and say that this is not as if the bank is leaving at a different point in time. I understand that some of these customers who are trying to find new banks have been told they must first wait until 12 to 18 months of trading has...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: Ms Howard has said that something is being streamlined through the PTSB. Is she saying that customers immediately get the exact same facility they had before with Ulster Bank?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: Let us say I had a business that sold tea to this committee, business was normal for a long number of years, and I always had a solid business for 20 years. Then Covid hit so the committee conducted meetings using MS Teams and I could not sell my tea to the committee. Now, costs have increased due to the war in Ukraine so my business is experiencing a difficulty. To recap, my business has...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: Yes.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: What is a normal retrospective period for the PTSB?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: Regarding personal and business accounts, once Ulster Bank has withdrawn how can people access their bank statements? How far can people go back in terms of accessing their bank statements once Ulster Bank leaves? What is the process involved in getting bank statements?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: Quite a lot, yes.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: Let us say I had a business and I downloaded my statements on my laptop here but it goes bust or maybe I forget how to log in, etc. what can I do at that point to get statements? Also, there are people who do not know how to download. Let us say I realise in three years' time that I need my bank statements. How would I go about retrieving them?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: Yes but, as Ms Howard will know, things can happen.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: People may put their statements in a drawer and then cannot remember doing so, and they are left in a bind. I ask KBC the same question.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: That is why my questions were more for-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: On the question of the bank statements for-----

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: That is true. However, as Mr. Lennon knows, we are often asked to find something but do not know where we have put it.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Engagement with Ulster Bank and KBC Bank Ireland (1 Feb 2023)

Mairéad Farrell: Would they then be in financial difficulty? If it is out of the way they would be classified as being in financial difficulty under the SME regulations?

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