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Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: KBC anticipates as part of the proposed agreement that Bank of Ireland will take responsibility for that resource and for those accounts.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: I believe it is fair to say that KBC Ireland is in a hurry to leave this market. We were all stunned when KBC announced that, essentially, it was giving customers three months to close their accounts, to deal with everything that is involved with switching or closing an account, and to move to a new provider. We know from the experience of bank customers in the market that even under normal...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: Was it KBC that decided or did the Central Bank ask KBC to do that?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: It is a straight question. Did the Central Bank instruct, or at least ask, KBC to extend the period?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: And they asked KBC to extend it.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: My concluding series of questions are directed to both institutions. Mr. Jansen indicated that KBC spoke to a number of stakeholders when it was considering the execution of this process. I am assuming that the bank engaged fully with the staff representatives in the Financial Services Union to discuss how this process was going to work, and to discuss training requirements and redeployment...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: That is an internal employee council. It is not an independent trade union. My next questions are for both institutions. I am concerned, as are other members, about the position whereby people may have difficulty switching and opening new accounts in the context of direct debit payments with utility companies and so on. Will the witnesses from Ulster Bank and KBC talk the committee...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: I have one final question. The banks had a round-table meeting with the Central Bank yesterday and, as I said earlier, both Mr. Colm Kincaid and the Governor of the Central Bank made it clear to the committee a few short weeks ago that they did not believe the exiting or receiving banks were ready to execute this process in a customer-focused way. When the banks met Central Bank officials...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: There is an opportunity here for the banking sector and individual retail banks to restore badly damaged reputations. All of us, and the public more widely, are watching this very closely indeed. Representatives from the Central Bank came before the committee in early April and told us that, as far they were concerned, all of the evidence they had suggested that the exiting and receiving...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: From that I might take it the Central Bank may have had a stern conversation with the banks that were present and that it is positive the conversation has taken place.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: A good exchange of views.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: I would expect so. I would hope the regulator would act in the best interests of customers. We all want this to work. This is an unprecedented challenge. We all understand the scale of the challenge the retail banks face and the difficulties that will be presented for the witnesses as senior executives and for staff over the next period of time. Mr. Hayes referred on a number of...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: Strictly speaking, it is not within their remit but I do not want them to take a minimalist view of what their remit is around the requirements they would place on companies. They need to take a customer-focused approach as well. This could potentially be catastrophic for many customers who find themselves in very difficult situations as things stand at present. Perhaps Mr. Hayes will...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: Obviously that would be a good idea, and I appreciate BPFI's efforts in that regard. BPFI certainly sees sense and the member banks see sense in actually working co-operatively with the regulators, but I would not want them to take a minimalist interpretation or view of what their remit is in this. I also have some practical questions for the bank representatives before us this afternoon....

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: Mr. Kelly mentioned a booking system in place now for appointments, which is very positive. Bank of Ireland's own analysis suggests 70% of new accounts are opened digitally. I accept and appreciate that. What are the waiting times involved for booking appointments if somebody wants to open a new account? If a person were to call on the first Monday of a particular month, when could he or...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: Mr. Kelly outlined the number of staff the bank has taken on in recent times to deal with this. Is it planning to take on any more? It has been suggested Bank of Ireland may engage more staff over the next period. I think the number was 50.

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: Are those additional 50 staff members in place?

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: I have a practical question for Mr. Crowley regarding the process, although I think I know the answer. I assume that where there is an Ulster Bank branch in a town or location where there is also a Permanent TSB branch, the Ulster Bank branch will close and the asset will not move over to PTSB. To be narrowly parochial on my part, in Drogheda, for example, where there are both Ulster Bank...

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach: Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland (18 May 2022)

Gerald Nash: My final question relates to call centres. I understand Permanent TSB let go a number of call centre staff over recent years but has re-added staff. Of course, staff will also transfer from Ulster Bank under TUPE legislation over a period. What is the net gain of staff?

An tOrd Gnó - Order of Business (17 May 2022)

Gerald Nash: The medical scientist dispute is 21 years in the making. I noted the Taoiseach's earlier reply to Deputy Devlin. The Medical Laboratory Scientists Association, MLSA, has proposed some innovative solutions to this dispute at the Workplace Relations Commission, WRC, over the last period. It is in the WRC at present. In my view, the HSE and the Department of Health want to resolve this issue...

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