Jerry Buttimer (Cork South-Central, Fine Gael)

The point that Deputy O'Connell has made in terms of the users' perspective is one we must listen to and recognise. The Members tonight have expressed frustration in terms of ghost buses, lack of real-time information, no buses turning up at all and being late or leaving early. It is an issue we need to have further engagement on by the NTA, with Trapeze and the Department, in the context of how we can make it easy for the travelling public to have an application that functions and that enhances rather than acting as a barrier to their journey planning and usage in respect of the provision of real-time information to the customer. It is the customers who are important, and I thank Deputy O'Connell for representing them tonight. The NTA is currently investigating options to expedite improvements to the application to improve the customer experience. I will bring the comments from Deputy O'Connell and other Members of the House back, and, hopefully, we will see improved quality for the travelling public as a consequence of tonight's questions.

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