Colm Brophy (Dublin South West, Fine Gael)

Based on the trend in recent years, we probably will see either sustained or small increases in the number of applications. We are always looking at how the system works to try to make it work better and ensure people have a speedy response to their request. If we are looking at increased numbers, we will look at how we are handling and processing applications.

It is important to mention again that we have already made substantial investment into the system. We have significantly reduced the average time an application takes, while at the same time handling a significant increase in the numbers. I make this point again because for some individuals there is frustration. I am sure they have raised with the Deputy, as some have raised with me, why individual applications can take longer than the times I am giving. That is sometimes beyond our control and may involve seeking additional information on a particular application. However, every effort is made with every application to make sure the process is as fast and smooth as possible for the individual.

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