Mark Wall (Kildare South, Labour) | Oireachtas source

I welcome the independence of the appeals office. It is a great system whereby we get a second opinion, and it is something I have used during my time as a public representative. I have always found the appeals officers to be very helpful.

With regard to the new appeals procedures, does the Minister have any indication of what the timelines for appeals will be or what he is working towards? That somebody is waiting for an appeal in respect of carer's allowance for over a year is simply not good enough in this modern age. I welcome the fact that there are 20 additional appeals officers, but what can we expect from the new appeals procedures? Something we discussed at the social protection committee in the previous Dáil - this was one of the biggest issues - was the length of time the process takes.

Are there are plans to continue to hold oral hearings as part of the appeals procedure? I have used this in the past as well. It is a very effective mechanism and allows people go and meet the appeals officers, but there seems to have been a lack of oral hearings in recent times. Was this down to a shortfall in the number of appeals officers?

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