Simon Harris (Wicklow, Fine Gael) | Oireachtas source

I agree with Deputy Ó Laoghaire that great credit is due to the staff. The Deputy will come back in a moment to the issue of the feedback loop, which is an important piece that we should continue to work on. Sometimes, I hear stories about it.

Deputy Ó Laoghaire's question is how to get a passport urgently. We should all check our passports, keep them in date and check them before we book foreign travel, but things can happen and people could need to travel unexpectedly for reasons of tragedy and the likes. Customers who need to have their passports renewed urgently can book an appointment at the public counter at the offices in Mount Street or Cork. The passport service offers a one-day or four-day renewal service in Dublin and a four-day renewal service in Cork. There are 220 one-day renewal appointments and 265 four-day renewal appointments available in Dublin every week and, Deputy Ó Laoghaire will be glad to know, 240 four-day renewal appointments in Cork every week. In the case of genuine emergencies, such as a sudden bereavement or serious illness of a family member abroad, citizens can contact the Passport Office directly through the customer service hub and the passport service will give absolute priority to those applications.

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