Micheál Martin (Cork South Central, Fianna Fail) | Oireachtas source

To be fair, the passport service has a system in place whereby applications do not go to the back of the queue, to respond to a previous question, following a request for further documents. When the passport service receives the required additional documentation from the applicant, the application is prioritised for checking and, as a result, does not go to the back of the queue. Online applications for which additional photos are requested are processed within a maximum of ten working days of receipt of the new photo. All other requests for further documents are processed within 15 working days of receipt of the additional documents for both paper and online applications.

As the Deputy knows, we do get calls, although the vast majority of people put up their hands, say they have made an awful mistake and that they cannot believe what they have done, and ask whether we can do anything for them. There is the one-day appointment service counter, where applications can be turned around in a day for urgent issues that arise when people make those mistakes.

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