Ruairí Ó Murchú (Louth, Sinn Fein) | Oireachtas source

We would all welcome any streamlining of systems, whether the IT systems or the process generally. My office still encounters issues. We are dealing with a particular carer's benefit appeal that has been hanging around since February. Average timescales are sometimes made up of some cases that are all right and other cases that are very difficult. Some cases take too long to resolve. It is a matter of dealing with that.

I will send on one or two of these issues to the Minister. In fairness, the response time from the Minister and the Department is generally decent. I am not alone in saying that there seems to be a particular issue with the appeal line for TDs and representatives to which we all have access. Sometimes you cannot get through but when you do, it is a good service. There seems to be an anomaly there. If that could be checked out, it would be useful for our constituents, whatever about TDs.

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