Ruairí Ó Murchú (Louth, Sinn Fein) | Oireachtas source

In fairness, I understand the Minister has given a Civil Service answer. I do not buy the claim that there are no delays because I have seen too many of them. I accept what has been said in terms of the logic of removing the administrative burden from individual officers and operating hubs. I have sent information on particular cases to the Minister. We need to examine this issue. There are hold-ups. As I said, I have multiple examples.

On 9 January, a conscientious lady I know got new accommodation through a local authority and applied for a new accommodation kit. My office dealt with her and when we got in contact on 30 January we were told no application had been made. We were then told everything was being dealt with through the hubs in Cork. I am aware of multiple other issues, some of which I will detail in my supplementary question. There is a problem. I see the logic. We need to make sure the system works. If material is being lost, whether that is an email or something that has been handed into an Intreo office or provided through a pre-addressed envelope, we cannot have that set of circumstances.

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