Paschal Donohoe (Dublin Central, Fine Gael) | Oireachtas source

I take on board the point made by the Deputy. I can see the merits of a more graduated way of doing it. Before I entered public life myself and became a politician, I saw how these performance reviews worked and they were graded. It works very well in other employers. I will make sure this is looked at in the context of the review of the system next year. Return times, that is when clients and customers of public services get a call back or follow up on the issue they raise, should be in place. If it needs legislation to do that, I will look at the legislation Deputy Troy has proposed. I expect the Minister for Housing, Local Government and Heritage, Deputy Darragh O’Brien, is particularly aware of it given his responsibility for local authorities. Other public services have key performance indicators, KPIs, which look at how quickly those who raise issues with our public services get a response. That is the bare minimum that should be in place.

See this speech in context