Heather Humphreys (Cavan-Monaghan, Fine Gael) | Oireachtas source

I thank Deputy Canney. Of course I understand it is a big step for anybody to take and it is not easy. In recent years one of the factors impacting processing times is the tendency for some people to submit claims early, before all of the required documentation is ready. This is in order to establish an entitlement date. When the application is made that is the beginning. People get the application in as quickly as possible and I understand why. However, it does prolong the processing time as the Department must write out and await receipt of the full documentation.

Where any scheme area experiences delay all possible steps are taken to improve the processing times. This includes the assignment of additional resources where available and the review of business processes to ensure the efficient processing of applications. A new IT system is being developed and this will also be deployed in the appeals office with a view to automating the exchange of information between it and the Department. This should improve the speed. The waiting times have reduced considerably but, like everything in life, we want it quicker and quicker. I understand why people want their payments.

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