Heather Humphreys (Cavan-Monaghan, Fine Gael) | Oireachtas source

I will get the specific details. I will get someone from my office to contact the Deputy to trawl through that so that it does not happen again. It is not our intention. It is possible to ring up and get an appointment with a community welfare officer who will visit the house if a person is incapacitated and cannot travel. I can give that commitment because it does happen.

On the broader issue, there are many ways by which people can make their applications. They can call into the social welfare or Intreo office, they can pick up the phone and ring us, they can apply online or, where they need it, they can even arrange for a member of staff to meet them in their own home. That, for some reason, did not happen. I will check it out because it is our intention that if a PSC is needed and a person cannot go into the office to have the photograph and everything taken, we will arrange for someone to go out with a camera to take the photographs and to help him or her fill up the form.

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