Eamon Ryan (Dublin Bay South, Green Party) | Oireachtas source

I contacted Transport Infrastructure Ireland, TII, in respect of the matter raised by the Deputy and its representatives informed me that eFlow appreciates customers may run into difficulties when paying their tolls and strives to assist customers in resolving these matters. To this end, eFlow has a dedicated resolution team within its operation, which engages with customers who are experiencing difficulties paying the tolls and penalties. It actively engages with customers who have fallen into arrears on their payments or become subject to enforcement procedures. This team can assist customers in developing and agreeing an acceptable payment plan to resolve their outstanding debt.

Where cases escalate to eFlow’s legal enforcement service provider, the process becomes more serious and legal proceedings may be issued if the eFlow customer fails to engage. When a customer engages with eFlow and an acceptable payment plan is agreed, eFlow has systems and processes in place to ensure penalties will not escalate on historical or future transactions while the payment plan is being adhered to and provided that payments are being allocated in line with the agreement.

The key to all this is communication and as such it is vital for the customer to engage with eFlow, given that where people do not make contact or engage, any payment will be allocated to the oldest outstanding sum. If the customer continues to use the road without contacting or reaching an agreement with eFlow, the charges will continue to accumulate for outstanding journeys. With regard to non-payment, the registered owner of a vehicle will be notified via correspondence regarding any outstanding journey that escalates to the next stage in the enforcement process. In each letter of correspondence, the customer will be advised to contact eFlow.

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