Roderic O'Gorman (Dublin West, Green Party) | Oireachtas source

These amendments all relate to complaints provisions within the Act and allow for the director to undertake either a review or an investigation of a complaint prior to forming a view as to whether the complaint is well founded. This will reduce the requirement for the Decision Support Service, DSS, to undertake an investigation automatically on each and every occasion a complaint is made, thereby limiting the burden on the service user and the DSS. Amendments to complaints under Part 8 will ensure the director of the DSS will be able to conduct an investigation on his or her own initiative. This is the case in other parts of the Act and the amendments ensure equal treatment of users across the Act. Some necessary technical amendments are also introduced.

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