Alan Kelly (Tipperary, Labour) | Oireachtas source

All energy customers across the country are conditioned to receive higher bills, but how do we know they are not being additionally ripped off during this crisis? The reason I raise this with the Tánaiste is because a number of people have been on to me concerned that their bills are even more inflated. One customer had to engage in quite a number of emails and phone calls with Energia before the company admitted that it had been charging the wrong unit prices because his bill was estimated. It took him a long time to get this. They stated they were very sorry that they did not consider this. For how many more customers did the company not consider this? It was charging the wrong rate over an estimated period. In other words, it was charging the higher rate now for a period over the last number of months. I will be writing to the Commission for the Regulation of Utilities on this but I would appreciate it if the Government would do so as well. Obviously, this is an issue.

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