Heather Humphreys (Cavan-Monaghan, Fine Gael) | Oireachtas source

We have community welfare offices in the 51 Intreo centres throughout the country. They talk to the people over the phone. They can meet them in the local branch office. They can even arrange to meet people in their own homes by appointment if that is what people need. We are also considering setting up a system where people can apply directly for additional needs payment online. As the Deputy knows, some people want face-to-face contact. They might need some help completing a form. Others would rather submit the form directly online. We are trying to give people as many options as possible. We are creating awareness and letting people know that the Department of Social Protection is here to help. Our primary function is to help people when they need it and allow them to get over the difficulties they are facing. To be fair, I do not think there are any more media I can use to allow people access to the community welfare officer. Obviously, I will continue to monitor the situation.

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