Maurice Quinlivan (Limerick City, Sinn Fein) | Oireachtas source

Deputy O'Reilly had an amendment to the Government's amendment No. 12. The reason we proposed it was to make sure that consumers who contact a trader or business about a product or service are not left waiting on telephone lines for inordinate periods. We regularly hear of consumers left on the phone for hours to resolve a broadband issue, to query a guarantee or a contract or for any other reason. It is unacceptable that a customer would be left on a phone line, for which they have to pay, for a long period. The two points in the amendment added that consumer calls to telephone lines be answered within ten minutes and, where a call to a telephone line exceeds 30 minutes, that that call then become free of charge to the consumer. These are sensible and fair amendments.

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