Heather Humphreys (Cavan-Monaghan, Fine Gael) | Oireachtas source

I have asked my officials to examine the arrangements in respect of the case we are talking about. Some particularly difficult cases arise and, as I said, we must consider our processes. On foot of that review, I will consider a further change, if necessary. I give the Deputy that commitment. Since taking up this role, I have learned that the staff in my Department do not just say they are here to help; they follow that mantra. We know that. The staff of the Department do a wonderful job in difficult circumstances.

Department systems do not recognise who the agent is. The domiciliary care allowance is paid once per month. We know it is paid to a family member.

The disability allowance is a weekly payment and it goes to the actual recipient. There may be a collection agent assigned to that person. The social welfare system does not recognise who the agent is. We have to look at the systems. It is not just a matter of pressing a button and it all happening. I have asked my officials to look at the matter. I am happy to commit to ensuring that we improve our processes into the future and make the system better for those who are grieving, like Tracey is, as we speak today.

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