Alan Dillon (Mayo, Fine Gael) | Oireachtas source

It is reassuring to hear of the work that is under way to deliver efficiencies and to provide a more resilient passport service. I also want to acknowledge the staff in the Department and the Passport Office and thank them for their sterling work. I wish to raise an issue relating to the 39% of applications that are incomplete, namely the frustration of parents with the action that occurs with the estimated due date within the eight-week period. It is causing huge frustration when, at the eleventh hour, parents have to adapt or react to incomplete witness consent forms or additional photos. This is driving an increase in the waiting time of an additional three weeks, which is causing a lot of concern. The public needs to be properly advised by the Passport Office regarding the tracker not being accurate in that period. I would like that issue resolved.

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