Eamon Ryan (Dublin Bay South, Green Party) | Oireachtas source

It is a real concern throughout the country, but that is a shocking case. It is beyond belief that someone could have such an increase in a bill. The energy security framework plan the Government published two weeks ago contains a series of immediate emergency actions we are asking the Commission for Regulation of Utilities, CRU, and supply companies to do to manage this very difficult situation, so that customers who get into difficulty for whatever reason do not see an impossible situation with which they cannot cope with or manage. It obliges supply companies to engage, make sure they are not disconnecting people and that they actually manage and help people through the bills process. That customer needs to contact his or her supplier, as well as the Money Advice & Budgeting Service, MABS, or other support agencies to make sure that the situation is resolved and he or she is not left exposed. The Government has given clear direction. CRU, the independent regulator, recognises the problem and is giving clear direction to supply companies about how to manage such inappropriate situations.

See this speech in context