Darren O'Rourke (Meath East, Sinn Fein) | Oireachtas source

If past performance is any indication of future performance, we are right to be concerned here. It is important, rather than expecting that the matter will proceed smoothly, that measures are taken to ensure they proceed smoothly. This train has been rolling down the track and the time is getting shorter. On the commitment in terms of notification periods, continuity of service and protection of vulnerable customers, I am not convinced that the supports, the communications systems and the contact facilities are there. There are real concerns, particularly for people who are used to using their local retail bank and are not familiar or comfortable with online services. We saw it yesterday in the media with customers outlining their experience and frustration to date. Something needs to be done to address it.

See this speech in context