Leo Varadkar (Dublin West, Fine Gael) | Oireachtas source

It is valid question. I had this experience myself recently. For years, I have been using Internet banking and phone banking and using my card reader at home and so on, which I have found very good. I had not been in a bank for a long time, but I recently visited a bank on Baggot Street because I had to change the PIN for my card. I had to interact with this very strange large machine that looked like an ATM but was not an ATM. It was very complicated. All I needed was somebody to help me out but there was nobody there except for a security guard and some machines. As it happened, I contacted the AIB helpline and the person who answered was extremely helpful and I was able to solve the problem, but it did remind me of the value every now and then of human contact and of having a person in the post office, the bank branch or wherever one may go. While we do not have any legal powers around this matter, I do engage regularly with the banks on behalf of businesses and I will raise the issue with them.

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