Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

All of those are very important initiatives. I welcome that there will be an ongoing look at this and possibilities for feedback. I also received the brochure the Minister of State talked about. I rang the numbers on many occasions, I have left feedback and I have left my mobile number. I asked for a phone call back to me last week and have not got it yet. If we do not pick up the complaints or the problems at this stage, how are we going to address them? I heard there were very few complaints about the first spine that was rolled out. I wonder is that because it rolled out very well or because there was inadequate feedback. It is very important that complaints are picked up.

People will not ring in if it is going well. They will ring in if something is not working for them and they need to be encouraged to do that or to provide feedback in whatever way they possibly can. It is all over the local Facebook pages but that is no use. People are complaining to each other and there has to be a better way of dealing with this.

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