Alan Kelly (Tipperary, Labour) | Oireachtas source

A couple of days ago, the Central Bank published its second interim report on differential pricing in the insurance market, showing shockingly how this is being dealt with. The practice is ripping off people. Yesterday, we published legislation to deal with this. We ask the Government to engage constructively with this legislation to deal with dual pricing, not just in the insurance market but across a range of entities relating to bills for communications service providers and other utilities. It is completely unacceptable and needs to be outlawed.

As part of the Bill, we are also proposing to create a regulatory standard for customer service. We all know about the scandalous way that Eir and Vodafone treat people. We are trying to push this agenda on very quickly. Will the Government engage with the legislation by supporting it, amending it or whatever? It is needed in a timely fashion to deal with dual pricing and the lack of customer service across a range of utilities where people are being totally ripped off and treated shabbily.

See this speech in context