Alan Kelly (Tipperary, Labour) | Oireachtas source

A Cheann Comhairle, I apologise if my language is going to be slightly unparliamentary, but the Tánaiste is also the Minister with responsibility for business and it is time ComReg got its finger out as regards the customer service being provided by communications companies. Every Member of the House has had so many complaints that even you, a Cheann Comhairle, intervened during the week. Clearly, ComReg is not doing its job. Does it have the powers? Has the Minister spoken to it in depth about it? The real issue is that businesses, many of whose employees are working from home, are being affected throughout the country. The level of service from Eir, Vodafone etc is beyond atrocious. It is impossible. Businesses and customers are being hugely affected. The Labour Party proposes that it will be necessary to impose penalties on these companies for such service. It is the only way to stimulate change. In his role as Minister with responsibility for business, with the Tánaiste work with the Minister with responsibility for communications to ensure that either ComReg finally does its job, and I do not have much faith in that, or that penalties will be introduced for such service provision?

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