Pádraig O'Sullivan (Cork North Central, Fianna Fail) | Oireachtas source

I welcome the comments of both the Ceann Comhairle and the Minister. It speaks volumes when the Ceann Comhairle expresses an opinion like that. One need only look at any Twitter account in regard to Eir's customer service. It is nearly legendary at this stage that people are dissatisfied with the level of customer service they receive from that provider in particular.

The elephant in the room is the lack of information for so many people. Many of the requests are common to all of our offices weekly and many of the misgivings and problems people have with their providers could be addressed with more up-to-date information on those providers’ websites. If there was a timeline for various villages, towns and rural areas, so they know broadband will be coming to them in, for example, quarter 1, quarter 2 or quarter 3, it would provide great relief to those people to know that it is coming. I would appreciate it if the Minister could progress this issue.

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