Eoghan Murphy (Dublin Bay South, Fine Gael) | Oireachtas source

Hopefully not, but it is happening in the private sector. I have only found it to be a frustrating experience. When people interact with public services and public bodies they should interact with an individual where possible, including through the use of email and phones. That new strategy is very important. It is great to see a new Minister of State who is able to take charge and drive that strategy, because in small ways it has a big impact on lots of people throughout the country.

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