Katherine Zappone (Dublin South West, Independent) | Oireachtas source

I am fully confident that it is user friendly. I was given a demonstration of a couple of family types that could use it and how relatively straightforward it was to use. Ultimately, there is a determination of the award and what the subsidy will be. It will be revolutionary, not only for parents and families but also for providers. Nevertheless, it will probably take some time for people to use it, to understand how to do so, to follow the instructions and so on, as well as for providers to take it up, because it is such a large leap into something new. I am also very confident there will be the supports required to maintain the system. One of the reasons for the use of the various types of pilot scheme is in order that when it goes live, we will feel confident that it will work on busy days when there will be an influx. That is also why I emphasise the pilot scheme we have undertaken. All of the people who have gone through the pilot scheme have effectively obtained their award; they just need to pass it on to the provider of their choice. Some of the work has been done and providers are getting ready.

See this speech in context