Paschal Donohoe (Dublin Central, Fine Gael) | Oireachtas source

Given the work the Deputy has done with the office of the Financial Services and Pensions Ombudsman, I hope he is aware, and I am sure he is, of how seriously that office takes its responsibilities and the important work it does in this area. The office has indicated to me that it does not believe there is a need for this change to the Act. All I have in the details supplied as part of this question is information on the policy issue as opposed to the particular case referred to by Deputy Doherty. If the Deputy, however, would be willing to share with me the specific details of the case, I will be happy to raise it with the Financial Services and Pensions Ombudsman and get a more detailed answer for him. From the work I have done with the ombudsman, and what that office has shared with me regarding how it does its work, I think it gets the balance right on the vindication of the rights of consumers and citizens. If the Deputy believes the office of the Financial Services and Pensions Ombudsman is being frustrated in its work in not following up on an issue that the Deputy takes seriously, I would be surprised by that and I will be happy to investigate the matter further for him.

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