Shane Ross (Dublin Rathdown, Independent) | Oireachtas source

I thank the Deputy. In addition to what I said about security screens being available on the low-floor single-deck and double-desk bus fleet, I note that according to Bus Éireann all assaults and incidents of anti-social behaviour are fully investigated and followed up with An Garda Síochána as required. Any employee involved in such an incident is supported by the company through local management and the company welfare scheme. Emergency support for drivers on the road is provided through their 24-hour control centres. The company has invested in extensive CCTV coverage throughout the bus fleet for the added protection of employees and customers. Bus Éireann has improved customer education with clear signage on buses regarding respect for staff as well as a customer safety video. An additional conflict management module has been included in Bus Éireann's employee training programme to help support employees in difficult situations and improved CCTV coverage has been put in place in the driver's cab area, with consideration of an additional camera over the entrance door fully covering the cab.

I do not want to make light of this problem. I agree with the Deputy that it has to be addressed. It is being addressed. It has come to the notice of the Garda Commissioner, the Minister for Justice and Equality and me. I would welcome any further suggestions.

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