Danny Healy-Rae (Kerry, Independent) | Oireachtas source

The Taoiseach's Government and the last Government set up Irish Water to provide a better service but many people are being let down in one aspect of the new set-up. When trying to resolve bills, people have to go through the number 1850 178178, punch in their account number and punch in their water point reference number, WPRN, but they can never get through to the same person twice. It is like talking to someone on the moon and if they get cut off, they never get back to the same person. To compound this, people are being phoned up, are being told to pay their bills and are being threatened with legal action.

I spoke to an elderly man yesterday who is 87 years of age. He was told by a girl who he could barely understand that if he did not pay his bill he would be taken to court-----

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