Paschal Donohoe (Dublin Central, Fine Gael) | Oireachtas source

I accept the Deputy's points. My objective is to have all of that work complete well in advance of the budget and to look at any points that need to be considered. As I am sure the Deputy is aware, we have made a number of changes at an operational level to deal with issues that have been raised on the operation of the scheme. We have brought in a new form because the original form was too brief. It led to follow-up queries that in turn delayed the overall process. We have now brought in a screening process at the start of the process to better deal with any issues upfront and to allow in turn for a quicker resolution of the entire process. We have brought in a new system to track the age of each case within the system to be better aware of any delays that could be developing and we have now brought in specific phone lines to deal with issues in this service. They have been open now since 14 March. It is my objective that we would have work done in advance of the finance Bill later on this year.

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