Leo Varadkar (Dublin West, Fine Gael) | Oireachtas source

On the whole issue of JobPath, we must look at the counterfactual analysis. People who are long-term unemployed can be referred down a number of different routes. They can have assistance through the Intreo service provided by the Department of Employment Affairs and Social Protection; they can be assisted through JobPath, which is outsourced to two companies; or they can be referred to bodies such as local employment schemes, for example. It is interesting to compare counterfactually how people perform under those different headings. There is a complaints procedure in place. If participants feel that they are not getting a proper service from JobPath, they can make a complaint directly to the company. If they are not satisfied with the response, they can go to the Department and make a complaint through its procedures.

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