Eoghan Murphy (Dublin Bay South, Fine Gael) | Oireachtas source

Every time we talk about numbers and statistics, behind that are individuals and families. When we talk about HAP, the Deputy will mention an individual who is having a difficulty with HAP, and I understand that and we try to work to resolve those difficulties. When I talk about 32,000 families and individuals who are in HAP, those are families and individuals for whom HAP is working. I have just been down at the HAP offices in Limerick, where we talked about some of the cases and queries that are received in the call centre and some of the difficulties they have. While I am trying to remember the percentages off the top of my head, in something like three out of four calls the problem is resolved during that call. HAP is working for people.

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