Paschal Donohoe (Dublin Central, Fine Gael) | Oireachtas source

The Deputy is right, in that the strategy points to customer engagement as something that we need to do even better in future.

It is something we have begun to do a lot of work on over the past 18 months. The two examples I offer to the Deputy are, first, the survey the Minister for Health launched during this week regarding the patient experience for people looking to enter hospital and, second, the publication earlier in the year of a customer satisfaction survey for businesses that engage with the Civil Service. We did that by focusing on businesses. I was very pleased to see that, across a range of different areas, businesses felt they were getting fair and effective treatment from the Civil Service, with a particular focus on the professionalism of and role played by the Revenue Commissioners.

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