Charles Flanagan (Laois, Fine Gael) | Oireachtas source

We are in the course of a comprehensive reform programme in the Passport Office which will involve upgrading and modernising all system across the Passport Service up to 2019. This includes newer technology, new business processes, extra staff, improved service. We also moved office. This is medium-to-long-term planning in the Passport Office. We have also taken steps to improve communications with citizens.

Of course, the online application will considerably improve the situation. Already, the online service has processed over 30,000 applications. Public feedback has been positive.

I recognise the challenge here. I understand the frustration on the part of many citizens but I acknowledge that we are providing an important service, albeit under challenging circumstances. I urge Deputies to encourage use of the online system as the default option for anybody renewing his or her passport. The greater the uptake, the more resources that can be devoted to the more complex cases, such as first-time applicants, including first-time children applications, which take a bit of time.

My advice, at the end of this question as at the commencement of the question, is to allow sufficient time, advise applicants to apply online and check their passport, particularly now as we are entering the holiday season.

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