Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

I move amendment No. 15:

In page 4, between lines 23 and 24, to insert the following:“(3) Amendment of section 57CI of PART VIIB of the Principal Act (as inserted by section 16 of the Act of 2004), in subsection 4 of section 57CI of PART VIIB of the Principal Act (as inserted by section 16 of the Act of 2004) is amended to be read as follows:

“(4) If a complaint is found to be upheld, substantially upheld or substantially rejected, the Financial Services Ombudsman may direct the financial service provider to do one or more of the following:

(a) to review, rectify, mitigate or change the conduct complained of or its consequences;

(b) to provide reasons or explanations for that conduct;

(c) to change a practice relating to that conduct;

(d) to pay an amount of compensation to the complainant for any loss, expense or inconvenience sustained by the complainant as a result of the conduct complained of;

(e) to take any other lawful action.”.”.

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