Shane Ross (Dublin Rathdown, Independent) | Oireachtas source

Deputy Brendan Ryan is welcome to take me up on my offer about safety and the lack of staff in any particular instance where he believes that is the case.

On mobility, Iarnród Éireann plans to confirm new pilot arrangements for mobility-impaired customers requiring assistance very shortly. These will dramatically reduce the advice notice time and ensure a better response when customers requiring assistance cannot give notice. This is being designed following extensive customer research and liaison with its disability users group. While final details are being confirmed, the intent is to ensure that the advised notice period reduces from the current 24 hours to a fraction of this by guaranteeing staffing across grouped stations and ensuring flexibility to enable staff move between stations within each group to provide assistance.

Furthermore, Iarnród Éireann is working with individual users and representative bodies to explore the use of technology or apps to enhance assistance and response further. Additionally, improved information on lift issues and improved station signage and awareness measures are planned.

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