Shane Ross (Dublin Rathdown, Independent) | Oireachtas source

I propose to take Questions Nos. 50 and 68 together.

The Deputy is presumably aware that issues such as those set out above are operational matters for Iarnród Éireann and not issues in which I have any statutory function. I am, however, informed by Iarnród Éireann that the company has instituted some remote monitoring from Howth Junction covering all stations along the DART and commuter network. This is designed to enhance station security and is separate from consideration of staffing issues at stations. Iarnród Éireann states that it has not at this time changed staffing at DART stations. However, the company is keeping staffing under review as there have been changes in customers’ purchasing preferences. Overall, only 17% of revenue is now via the traditional booking office and booking office volumes dropped by as much as 55% in a single year in some locations, as overall passenger numbers rose.

Iarnród Éireann's priorities in determining staffing levels are as follows: to ensure busier stations are manned at all times; to provide a more flexible resourcing to respond to customer demand and improve response for customers requiring assistance; to ensure a safe and secure environment, working with a live monitored CCTV system, contracted private security resources and Garda liaison; and to ensure revenue is protected, working with the company's revenue protection unit. I am also informed that Iarnród Éireann hopes to confirm shortly new arrangements for mobility-impaired customers requiring assistance, which will dramatically reduce the advised notice time and ensure a better response when customers requiring assistance cannot give notice. These new arrangements have been developed in close consultation with relevant representative organisations. Furthermore, Iarnród Éireann has commenced the recruitment process for summer temporary employees in the greater Dublin area to ensure the company has the necessary customer service resources in place at stations for the busy summer months.

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