Charles Flanagan (Laois, Fine Gael) | Oireachtas source

The introduction of the new online service is part of the ongoing programme of reform in the Passport Office. I acknowledge what the Deputy has said in respect of those working there. I too wish to acknowledge the efficiency and dedication of everybody associated with, and working in, the Passport Office. There are challenges, however, because we are dealing with unprecedented numbers.

I appeal to Deputies to continue to help promote good practice in their communications with constituents in order to avoid unnecessary stress. My advice continues to be that applicants should allow six weeks for a passport application. Applicants should also check the validity of their passport before booking travel. If travel is already booked, it is very important that applicants carefully consult the passport service website and use the correct channel. The website has a free renewal reminder service for passport holders and I strongly encourage people to avail of this service, which is available through our own website. I fully appreciate the pressure that the current exceptionally high levels of demand are putting on people's travel plans. I assure Deputy Broughan and other Deputies that I will continue to closely monitor the situation to ensure the effective deployment of staff and other resources in order to ensure that we give the best possible service to our citizens in the matter of their applications.

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