Richard Bruton (Dublin Bay North, Fine Gael) | Oireachtas source

I have met survivors myself and they have expressed these very concerns. These are the ones who will be subject to the review. Of course there is a customer service charter, a feedback and complaints policy, an appeal mechanism and recourse to the Ombudsman. There are mechanisms in place to try to deal with these inconsistencies. These are standard good practices in any organisation. Part of the review will be to look at why these elements of support are not working in this particular circumstance. This is why it is timely to have a review and ensure we deliver the best we possibly can. I am conscious, having reread some of the Ryan report reviews recently on the way in which the State let down these individuals so badly in the past, that we have an obligation to make sure we support them now in a fair and equitable way. At the same time, I realise Caranua will come before the Committee of Public Accounts and must be able to account for the way it spends its money. There is a balance that must be struck, but I take the Deputy's points and they will be factored into the review.

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