Charles Flanagan (Laois, Fine Gael) | Oireachtas source

I wish to assure the Deputy and all Members that this issue frequently becomes the subject matter of parliamentary questions, committee discourse and Topical Issue matters, as is the case this evening. I assure Deputy Breathnach that we will continue to keep matters under review to ensure we can provide the best possible service to the citizen.

The passport express service works effectively in offering access through local post offices. I do not believe that the opening of a new passport office is an appropriate response. The future service provider network will ensure that strong outreach is available to people who need assistance with online applications. The passport reform programme will allow for online application for all renewals. I am satisfied that this will greatly improve the situation.

Reference was made to a new passport office. There would be a considerable and significant financial outlay. I do not believe that would be the best way forward. Rather, I am confident that the changes under way in the passport services under our three year reform programme will provide far-reaching benefits for citizens in terms of access to the service, reliability and security. This will be the case regardless of whether people are based on the island of Ireland. I assure Deputy Breathnach that I will continue to keep matters under review.

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