Leo Varadkar (Dublin West, Fine Gael) | Oireachtas source

As part of any complaints procedure, the JobPath provider investigates and attempts to resolve the issue or complaint immediately in line with the customer complaints procedure. However, if that is not possible, it will record the details of the complaint and acknowledge it has received it. It will give the client a contact name and telephone number and, where it is at fault, apologise and correct the error as soon as possible, in addition to providing an explanation if for any reason the complaint cannot be resolved. If the client remains unsatisfied, he or she can request the Department to carry out a review. If he or she is not satisfied with the outcome of the Department's review, he or she can then refer the matter to the Ombudsman. That is the normal complaints procedure in most cases. One makes the complaint at the coalface first and if one is not happy, one can refer it to the next responsible body, which in this case is the Department, or, finally, to the Ombudsman.

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