Clare Daly (Dublin Fingal, Independent) | Oireachtas source

I will look forward to seeing them. The Minister said it would deal with eligibility. It is open only to people who originally received an award under the State redress scheme. Is the Minister saying the Government is seeking to expand the number of people who could potentially avail of it? In our contact with people, the criterion by which people can access services is critically important, as is the way in which people are consulted with. We are dealing with incredibly vulnerable people who were abused at the hands of the State, and the manner in which many of them feel their cases are being addressed by Caranua is almost akin to a re-abuse of them. They feel they are not being listened to or updated on their claims, and they are being kept in the dark and treated poorly. Regarding the customer service charter operated by Caranua and the lofty aspirations about treating people courteously, listening to them and giving timely information, none of those has been the direct experience of survivors. Will this also be part of the review?

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