Sandra McLellan (Cork East, Sinn Fein) | Oireachtas source

There are many complaints on an annual basis, and I am sure these complaints are fully assessed and dealt with in a proper manner. There do, however, seem to be some discrepancies when it comes to follow-up on outcomes that may be deemed unsatisfactory by the complainant. There appears to be no suitable or accessible procedure of appeals to follow for those with unsatisfactory outcomes. There have been examples in which outcomes of complaints were only partially upheld, or no outcome was stated whatsoever. There should be sufficient processes put in place so that cases such as these do not occur. I wish to ask the Minister what process is available to those who were not satisfied with the outcome of the investigation of the complaint. Does the Minister believe that process is satisfactory? Are there any plans to develop a clearly defined process to allow those with unsatisfactory outcomes the opportunity of a fair appeal?

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