Brendan Howlin (Wexford, Labour) | Oireachtas source

None of those is dealt with. I have answered in terms of the dispute resolution system that is in place. The Deputy thinks that is not efficient and so her solution is not to make it more efficient but to abolish the entire entity. That would strike me as a rather large sledgehammer rather than addressing the issue of the complaints process, if it is inefficient in how it operates and needs to be strengthened, by looking at how it can be strengthened and how these matters can be resolved.

I deal with the Ombudsman very regularly. He knows the additional resources I have provided and the significant broadening of his remit. Like those in charge of most agencies, regulators and others, he would like to broaden his remit and that is part of the ongoing dialogue between Government and every regulator.

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