Dáil debates

Tuesday, 19 January 2016

Ceisteanna - Questions - Priority Questions

Irish Water Administration

2:25 pm

Photo of Brendan HowlinBrendan Howlin (Wexford, Labour) | Oireachtas source

I take note of the Deputy's proposal to abolish the commercial semi-State company, Irish Water. I am not sure what Sinn Féin wants to replace it with or what it wants to do to the staff. It would be useful if Deputy McDonald told the staff what she intends to do with them. Is she going to return them to local authorities, make them all redundant or just continue to pay them? If so, at what cost?

As regards redress for Irish Water customers, the Deputy knows full well that under the Water Services Act 2014, the Commission for Energy Regulation has statutory responsibility to provide a complaints resolution service to all Irish Water customers with an unresolved dispute with Irish Water being addressed by it. This followed from a voluntary working practice between the Commission for Energy Regulation and Irish Water concerning dispute resolution. Irish Water customers who have registered and who have an unresolved dispute with the utility can log a complaint with the Commission for Energy Regulation which has its own customer care team. Following the investigation, CER has the power to direct Irish Water either to pay compensation or resolve the complaint in whatever way is deemed practicable and proper.

Comments

No comments

Log in or join to post a public comment.